Customer Service

Customer Service:
Hours of operation:

Call Center
To make a purchase: 24 hours a day, 7 days a week excepting holidays

Customer Service:
8:00 till 4:30 CST   (Central Standard Time) Monday thru Friday

Holidays:    
New Years Day, Memorial Day, July 4th  (Independence Day), Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day

To Order Online:
Please visit www.cjwildlife.com 

To Order by Phone:
For fast efficient personal service please call toll free 866-652-6335, 24 hours per day, 7 days a week, and our experienced staff will be happy to take your order. “

To Order by Mail:
Ordering by mail is not possible at this time, please call toll free 866-652-6335 and we will be happy to help you with your order.

CJ Wildlife Catalog:
CJ Wildlife hopes to introduce its first US catalog in 2007. If you would like to register to receive Catalogs, Newsletters and other offerings please register here

Opting out:
If you do not wish to receive, catalogs, occasional email contact, special offers or our Newsletter, please call Customer Service at 866-652-6335, or email us giving you full details and instructions

Questions about Orders:
If you have a question about your order please call toll free 866-652-6335, 24 hours per day, 7 days a week, and our experienced staff will be pleased to help you, or email us here

Shipping:
We use the services of FedEx, UPS and  United States Postal Services to give the best shipping charges possible

Most items are shipped from our distribution center in Louisiana, Missouri

All goods are shipped via Standard Ground shipping unless instructed otherwise.  Standard Shipping costs and Express shipping charges apply to orders shipped within the contiguous 48 states

“Orders being shipped to Alaska, Hawaii, US Territories and Canada will require an additional $15 to cover increased shipping charges”

Shipping Rates:

Standard Ground                    
Sales       Sales 
From:       To:
$    0.00    $    4.99         $  4.75
$    5.00    $  18.99         $  7.00    
$  19.00    $  37.99         $  8.50    
$  38.00    $  57.99         $11.00    
$  58.00    $  77.99         $12.00    
$  78.00    $  99.99         $15.50    
$100.00    $149.99         $17.70    
$150.00    $199.99         $19.75    
$200.00    $249.99         $22.25    
$250+  10% of bill   
      
2 Day Air Express  add    $ 9.95
    
Overnight Express add   $22.95    
      
Overnight orders must be placed prior to 12:00 noon Central Time to guarantee delivery

Shipping Method:  
Delivery in Home:
       
Standard Ground             7-10 business days       

2nd day air                      2 business days       

Overnight                         Next business day Orders must be placed by 12:00 Central Time to ensure delivery the next business day

We ship most orders within 48 hours and all orders by 72 hours if your merchandise is in stock. That means that you will receive your order within 3 to 10 business days by Standard Ground delivery

Your Credit Card will not be charged until we ship your order

We will notify you of any items on backorder

Orders placed on our website will be acknowledged immediately by email

When your goods are shipped we will email you the shipping date and tracking number so you can trace your shipment, and track its progress

Returns, Guarantees, Cancellations, Complaints:
We want you to be happy every time you shop with us. Occasionally though, we know you may want to return items.

Guarantee:
We have total confidence in every product on our website and therefore have no hesitation on offering you our no quibble guarantee.  If you are not completely satisfied with anything that you order, for any reason whatsoever please return the merchandise to us for a full refund following the instructions on your shipping documentation, or call us at Customer Service 866-652-6335

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please follow the instructions on your shipping documentation or call us at Customer Service 866-652-6335
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund any delivery charges incurred in sending the item to you and your costs in returning it to us.

Bird Food:
Bird Food can be returned for refund as long as package is unopened within 45 days of shipping date and by following the instructions on the Shipping documents

Restocking charge:
At this time there is NO restocking charge

Cancelling an item:
If you decide to cancel, please inform us by calling 866-652-6335 and then return the goods to us unopened and in their original condition.
This applies to all our products. However, we regret that we cannot accept cancellations of contracts for items where the packaging has been opened.
Please Note: you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Complaints:
We hope that you never have the need to make a complaint. However, if you do have a problem or query please call our Customer Service team at 866-652-6335, e-mail here,   or write to us at::

CJ Wildlife (USA)
Customer Service
PO Box 232
Louisiana, Missouri 63353-0232, USA